Contact us about Casinera
Start playingContact the casineracasino.org editorial team
This inbox covers questions about the content on Casinera — figures we've published, how something on the site is described, or a correction you think we've missed. Write to [email protected] and expect a reply within 48 hours.
We don't hold your casino account, your balance or your deposit history. If your query is about any of those, the section below tells you who does.
Questions about your account
Account-specific matters — registration, deposits, withdrawals, bonus terms, or getting your identity documents verified — sit with the operator's own support team, not with us. Casinera runs live chat, email and UK telephone lines, available 24/7, with an average chat response of around 45 seconds and email typically answered within 4 hours.
Technical problems (a page not loading, a deposit that didn't register, a withdrawal stuck past its usual processing window) go to the same channels. If a withdrawal is delayed, check first whether your account is fully verified — unverified accounts see an extra 3–5 days on top of standard processing, and that's the single most common cause of a payout looking stuck.
What to have ready before you write in
- The email address registered to the account
- Roughly when the issue happened — date and approximate time
- Any reference number or on-screen error shown at the time
- The payment method involved, if the query concerns a deposit or withdrawal
Having these ready means the first reply can actually resolve something, rather than opening with a request for the same details.
Getting help with gambling behaviour
If you're writing in because play has stopped feeling like entertainment, that's not something a support ticket fixes on its own. GamCare runs the free, 24/7 National Gambling Helpline on 0808 8020 133, and GamStop handles self-exclusion across UK-licensed sites, separate from any individual operator's own tools.
BeGambleAware.org offers free, confidential support if you'd rather talk something through before deciding what to do next.
This site is for players aged 18 and over (18+) only. If gambling stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.